After-Sales Service

 

Thank you for choosing " GREEF"  new energy products. We always provide a comprehensive range of services before, during and after sales. "GREEF NEW ENERGY guarantee as follows:

 

I. Warranty period:  

GDF SERIES  PERMANENT MAGNET GENERATOR are THREE years warranty.

GDG SERIES    DISC CORELESS PERMANENT MAGNET GENERATOR are THREE years warranty.

AH SERIES  WIND TURBINE are THREE years warranty.

GH SERIES  WIND TURBINE are THREE years warranty.

GV SERIES  WIND TURBINE are THREE years warranty.

 OFF-GRID CONTROLLER are ONE year warranty.

 OFF-GRID INVERTER are ONE year warranty.

 SOLIS SERIES ON-GRID INVERTER are FIVE years warranty.

 ON-GRID CONTROLLER are ONE year warranty.

 

(1) The warranty period is start from the date of on the guarantee card .

(2) Free maintenance services during the warranty period the cost involved be borne by the company, do not charge a fee to customers, free warranty if any damage outside the warranty period, the company will charge a fee for labor costs and materials.

(3) The warranty period, company's quality problems caused by the maintenance of the freight borne by the company. if not under warranty or not quality problem, all the freight &charges by the customer. Tax is should be paid by customer in their own country all the time . 

 

II. Warranty:

We will provide the approved products for all customers to provide maintenance services. But in order to enable the two sides can enjoy fairTreatment, for the following reasons for failure or damage, we will not provide free warranty. 

(1) When beyond the warranty period;

(2) Disasters, leaving damage to the product caused by accident;

(3) The user-transport, carrying, falling, collision and damage caused by the failure;

(4) The product as user-modification, and other failures caused by improper use and damage;

(5) The users’ unmorally operation, like test with other equipment, and caused by the failure;                      

(6) Customer open and repair device without our guide and cause damage. 

 

 III. Maintenance services implementation:                                                        

 (1) If your machine meet any problem, please take photos and video to send to our service department and explain the details of the problems. or send to the sales which you contact before.

(2)Our engineers will check the problem, and give you suggestion to solve the problem. Most of the small problem can be solved after engineer guide.

(3)If we find that any parts need to be replacement, we will send the parts to customers. Quality problem we afford products cost &freight for replacement within warranty period.

(4) If a major problem in our products, we will send engineers to provide appropriate support. 

 

IV. Fees: For the warranty, we will charge a fee (fee = fee + replacement parts technical service fees), we will provide timely material Price (cost) .

 

 


 

QINGDAO GREEF NEW ENERGY EQUIPMENT CO.,LTD

After-sales Department